Shipping policy

Shipping Policy

Last updated: September 4, 2026

HappyHouse currently ships within Canada and the United States.

Order Processing

Many HappyHouse products are pressed in-house and may be prepared after your order is placed.

Processing time is separate from the carrier’s delivery time.

We work to get orders out as quickly as possible, but processing may take longer during new drops, sales, holidays, tattoo expos, or other busy periods.

Once your order ships, you’ll receive a shipping confirmation with tracking information when available.

Shipping Rates

Available shipping methods and rates are calculated and displayed at checkout based on your order and delivery address.

From time to time, HappyHouse may offer free shipping or other shipping promotions. Any applicable offer or minimum order amount will be shown on the website or at checkout.

Carriers

We may use Canada Post, Purolator, or other shipping carriers depending on the destination and shipping method selected.

Once an order has been handed to the carrier, delivery times are controlled by the carrier and may be affected by weather, holidays, customs, service interruptions, or other circumstances outside our control.

Estimated Delivery Times

Delivery estimates shown at checkout or provided by a shipping carrier are estimates and are not guaranteed delivery dates.

Shipping time begins after your order has been processed and handed to the carrier.

United States Orders

Orders shipped from Canada to the United States may be subject to customs processing, import duties, taxes, brokerage fees, or other charges depending on the order and destination.

Where these charges are not collected at checkout, they are the responsibility of the customer.

HappyHouse does not control customs processing times or charges imposed by customs authorities or shipping carriers.

Tracking

When tracking is available, a tracking link will be included in your shipping confirmation.

Tracking information may take some time to update after a shipping label is created.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your address, contact us at info@happyh0use.com as soon as possible.

We’ll do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed or handed to the carrier.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to send it again.

Lost Packages

If your package appears to be lost in transit, contact us within 30 days of the estimated delivery date at info@happyh0use.com.

We’ll help investigate the shipment with the carrier and determine the appropriate next step.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery at info@happyh0use.com with your order number and details about the issue.

If the issue is our error, we’ll make it right at our expense.

Please see our Refund Policy for additional information about returns and exchanges.

Local Pickup

Local pickup is available at our Whyte Ave store:

HappyHouse Apparel
8115 Gateway Blvd NW
Edmonton, Alberta T6E 3X8
Canada

Pickup orders are prepared on Mondays and Thursdays and brought to our Whyte Ave store for pickup on Tuesdays and Fridays.

If you receive a Ready for pickup notification, your order has been completed and will be brought to the Whyte Ave store for the following pickup day.

Please wait for your pickup notification and follow the instructions included with your order before coming to the store.

Local pickup orders are available only from the Whyte Ave location listed above.